When Little Johnny started his first job at a small shop, he wanted to impress his boss and follow every rule.
One day, his boss overheard what sounded like an argument and called him in. “Johnny, I’ve told you — the customer
is always right. Do you understand?” Johnny stood tall and replied, “Yes, sir! The customer is always right.”
Puzzled, the boss asked, “Then why were you arguing with that customer?” Johnny answered sincerely, “Because he kept saying I was right, and
I told him he was right — just like you said!” The boss paused, torn between frustration and laughter, realizing Johnny had taken his advice too literally.
Smiling, the boss told him, “You may have misunderstood, but your respect and kindness are exactly what count.”
From that day on, Johnny understood that great service isn’t just about following rules — it’s about genuine care and humility.
Years later, the boss shared Johnny’s story with every new employee, calling it his favorite example of true customer service:
not proving a point, but creating a positive experience. In the end, Johnny learned that the best workers don’t just obey — they lead with heart.